OUR POLICY
Clear expectations from the first appointment
We believe in straightforward policies that respect your time and recovery. This page outlines how we handle refunds and cancellations at HK Sports Therapy.
REFUND DETAILS
Know what to expect before you book
Our refund policy is straightforward. Here is how eligibility works, what the process looks like, and the timelines you need to know.
Eligibility requirements
Refunds apply within 48 hours of booking. Cancellations made less than 24 hours before your session are not eligible.
Process and timelines
Submit a cancellation request by email or phone. Approved refunds are processed within 5-7 business days back to your original payment method.
REFUND FAQ
Common questions about refunds
If your question isn't covered here, get in touch and we'll help.
Still have questions
Contact us about your refund
If anything in the refund policy is unclear, send us a note. We typically respond within one business day.
